I very angry with hitbtc, i withdraw Neo from hitbtc to NEON wallet and have transaction but 2 weeks order withdraw still pending,
i check on neo scan also don't have transaction
why ? where is my money ??
My Ticket ID : #312335
My ID : 73188ffd-96fa-431e-8948-73f3f1dee003   
My transaction : https://neotracker.io/tx/cdce9df70ca3e42df1379e9ebe44b504ae2f6a189b80f8cf9c030da57b770126

Please help me cancel my order withdraw (