Hi,
Your response to your ticket/support system is extremely slow. It has been almost 2 weeks since I placed my sizable USD deposit and it has not been credited to my account. Can you please update my ticket RJB-982-93189. I have supplied all my information and my Swift copy. Will I have to endure this kind of service every time I make a deposit with your company?
Thanks for crediting my account :-) But you are not out the woods yet. Now my funds has a "Money hold. 715 hours left" when I try to transfer my bitcoins. I already sent my ID and verification documents 2 Weeks ago via ticket SXZ-719-66445. Please help clear up this last hurdle. My ID documents has already been verified.
Just to update. My account was finally unlocked today with my money. I ONLY had to wait for it 16 days, open 3 tickets, submit wire transfer receipts, have over 2% deducted, send ID and address documents 3 times and post in this forum.
Lol, Mine was too, thank goodness, glad we got it done here finally...and I will never wire money this way again, was way too scary and frustrating- from now on its the Coinbase route, simply doing BTC transfers to BTC-e