Hello everyone.
The issue has been solved and I've got my money in the end.
I want to state that I am happy that my case got solved, however, I do want to point out that it was several months of first handling with live chat/email support which resulted in nothing.
Bringing the issue up in this forum did not work either since they stopped replying for weeks.
It was only when I raised the complaint at Askgamblers that we finally progressed in the situation.
@game-protect
I hope you now realize that you shouldn't always jump the gun and try to sue.
If I would have gone your desired way I would have spent a lot of more time and effort in retrieving my funds.
@Mods
You can change the title to [SOLVED] if possible, thanks.
Regards,
Limpitz