Quoine Exchange is mine. What's yours ?

My Experience trying to withdraw my funds. Here is the the transcript of my conversation with customer support.



JPM, [16.02.18 23:17]
My withdraw of funds has been in pending for over 14 hours. Why is it taking so long? And what is the point of having customer support when you never gat a reply?

adrian, [16.02.18 23:43]
It takes a few days

adrian, [16.02.18 23:43]
Chill

JPM, [16.02.18 23:46]
Why does it take a few days ?

adrian, [16.02.18 23:53]
Because it's a good exchange

adrian, [16.02.18 23:53]
It's taking its time to do its due diligence and kyc

adrian, [16.02.18 23:53]
Relax man

adrian, [16.02.18 23:53]
Regulated exchanges are different

adrian, [16.02.18 23:53]
But they are the best in the world

adrian, [16.02.18 23:54]
Buy more qash now

JPM, [16.02.18 23:55]
Is it because you gave my Bitcoin to someone else and now you are short ?

JPM, [16.02.18 23:56]
Or is it that i have to wait for you to mine some more ?

adrian, [16.02.18 23:58]
It's because bitcoin is rising

adrian, [16.02.18 23:58]
When it comes back down

adrian, [16.02.18 23:58]
You will get your btc

adrian, [16.02.18 23:58]
Relax man

JPM, [16.02.18 23:59]
Was your last post a script that you read from ?

adrian, [17.02.18 00:01]
No just relax bro and stop spreading fud

adrian, [17.02.18 00:01]
Your btc is in the blockchain

adrian, [17.02.18 00:01]
It just takes time

adrian, [17.02.18 00:02]
Stop spreading FUD in this channel

adrian, [17.02.18 00:02]
Are you from Binance or something?

JPM, [17.02.18 00:05]
No fud just the facts.

JPM, [17.02.18 00:11]
Fact # 1 I submitted my request at Requested at
02/16, 08:18:11

cheesepie, [17.02.18 00:12]
All withdrawals are manual, team not working on weekends and public holidays in Asia, you dumb or new

JPM, [17.02.18 00:13]
Mature response

adrian, [17.02.18 00:16]
Stop spreading FUD @jpm

adrian, [17.02.18 00:17]
You are getting on our nerves

adrian, [17.02.18 00:17]
Admin has to remove you

JPM, [17.02.18 00:18]
I guess the truth hurts.

adrian, [17.02.18 00:26]
You are spreading FUD bro

adrian, [17.02.18 00:26]
Not truth

cheesepie, [17.02.18 00:45]
Just mute all these jokers who spread insult and promotion of other non related exchanges

JPM, [17.02.18 00:47]
So which is it : it takes a few days, Regulated exchanges are different. My btc is in the blockchain, Because it's a good exchange, It's because bitcoin is rising, team not working on weekends. or other.

adrian, [17.02.18 00:52]
Just be quite and be grateful you got the chance to trade on one of the best exchanges

adrian, [17.02.18 00:52]
And be patient

adrian, [17.02.18 00:52]
They don't need you

adrian, [17.02.18 00:52]
You need them

adrian, [17.02.18 00:52]
Remember

Monkey Trader, [17.02.18 00:53]
Lol what

JPM, [17.02.18 01:00]
I think you might be mistaken. If investors like my self and others were to take our business elsewhere their would be no Quoine market.

JPM, [17.02.18 01:01]
By the way I thought you were customer support not customer bashing.

JPM, [17.02.18 01:04]
Do you treat all of  Quoine"s traders like this or just the one's looking for a straight answer?

adrian, [17.02.18 01:34]
FUD

adrian, [17.02.18 01:34]
Just leave

adrian, [17.02.18 01:34]
Go to binance

JPM, [17.02.18 01:53]
You Replied: REGULATED EXCHANGES ARE DIFFEREN. My mistake I thought I signed on a DECENTRALIZED EXCHANGE you know one that does all the regulations like a BANK. Like
When they are nice to you when you deposit money. But when you go to take it out they have multiple reasons why you must wait. Kind of like QUOINE No FUD intended.

adrian, [17.02.18 01:56]
U don't understand the privellege you have been afforded

adrian, [17.02.18 01:56]
Stop the FUD

Anders, [17.02.18 02:03]
[In reply to JPM]
Withdrawals are done on business days normally. It's CNY/Lunar New Year all over Asia.

If they are overloaded, sometimes it takes more than a business day as well.

There is no automatic withdrawals. Your crypto is in cold storage and withdrawals processed manually.

Happy New Year

Anders, [17.02.18 02:03]
*are

JPM, [17.02.18 02:35]
Is what you are trying to say is that maybe I should go BINANCE where they treat the underprivileged
Better than QUOINE treats the privileged.

JPM, [17.02.18 02:40]
So now my crypto is in cold storage.
QUESTION: Do you really know where my cryptos are or are you making this up as you go?
So now my crypto is in cold storage.

adrian, [17.02.18 02:41]
Go to Binance

adrian, [17.02.18 02:41]
Ask Binance support

Anders, [17.02.18 02:45]
[In reply to JPM]
No need to be obnoxious - people are helping to explain (ie explaining why nothing has happened yet) for free.

Anders, [17.02.18 02:46]
Obviously no normal user has verified if it's really cold storage or not.

Anders, [17.02.18 02:49]
Anyway - Happy New Year. Your withdrawal will be proceeded within some business days most likely.

(There may be a huge backlog after the holidays - so I'd mentally prepare for that all withdrawals may not be proceeded the first business day)

Anders, [17.02.18 02:50]
Don't know why people have questions about withdrawals on nom-business days. Didn't you read what you signed up for? It is a well published fact that's the way Quoinex/Qryptos operates.

Anders, [17.02.18 02:51]
*non-

adrian, [17.02.18 03:00]
Exactly

adrian, [17.02.18 03:00]
This isn't Binance man

adrian, [17.02.18 03:00]
There is a reason why the coin isn't mooning and Binance is

adrian, [17.02.18 03:00]
If you want excellent service go to Binance

adrian, [17.02.18 03:00]
Zzzz

JPM, [17.02.18 03:32]
So, what you are telling me and the rest of the CRYPTO COMMUNITY is that QUOINE is worse than a BANK. At least with a BANK I still have ACCESS to my funds after hours including CHRISTMAS & NEWYEARS. I would like to thank you for ENLIGHTENING me and the rest of the CRYPTO COMMUNITY.
I will be sure to share these new findings with my fellow traders. Just to name a few.
1.  QUIONE will gladly except all DEPOSITS 24/7 since they do not do this manually.
2.  Only try to withdraw funds M-F during business hours.
3.  If you do try to WITHDRAW FUNDS and have a PROBLEM and want excellent service go to BINANCE.
4.  If you would like to know where your CRYPTOS are again you go to BINANCE.
5.  In reality, it could take DAYS before your CRYPTOS are transferred.