We do not operate with fractional reserves.    Any exchange that does that will never get licensed.    Part of getting licensed is having the financials audited, including customer held funds.  I have to assume that any coin can and will have a "bank run" at some point.   I'm not a bank and I do not lend coins out, so I have no business in misappropriating coins on deposit.   If you want to move all funds out, then they are there to move.   They may, however, need to be moved from our offline wallet to the hot wallet first.

Any overwithdrawals caused by a system issue in the past and going forward are covered either by myself or the profits of the exchange itself (if the user is not honorable enough to send them back).   These issues are rare and getting rarer.

Paul
BigVern