I guess the other issue here is that it is currently Memorial Day. I doubt anybody is actually working at Poloniex today. I want to know what genius thought it was a good idea to start these crazy requirements on the day before Memorial Day. This is just ridiculous!
Of course, that also means they are building up a massive backlog of support requests from people like me. This is going to take a while...
I'm also pretty upset that this happened just when I was going to exchange a big chunk of my BTC. It's stuck on Poloniex until they do something.
I did
finally get through the verification process. I pulled my money out ASAP. I have no intention of relying on Poloniex ever again, not after this fiasco.