tera... man, when i need to hear from AMT I hear from them. my emails are returned. maybe not as fast as i like but returned nonetheless. i have to agree you are sounding a little on the dramatic side. as far as phone calls being received. i can only imagine how many phone calls are placed into AMT a day. not once have i even thought of trying to call them - fruitless endeavor. can you get a hold of someone at BFL? cointerra? i dunno if you can to be honest. im asking.