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I hope you have your funds back soon.
As I've posted earlier it's not about the funds.
I have been trying to withdraw from Polo over 4 weeks now, and threads like this make my heart sink. They asked for KYC, which was duly submitted. But still I cannot withdraw my assets. It is beyond a joke now, and for me a big lesson learnt.
Are they a scam? I cannot tell, the reviews are mixed, it seems like they hold on to funds for as long as they can get away with it.
You must agree to their terms of service which states you waive the right to sue them in order to access your funds and withdraw. It also states that you also agree to waive your rights if you try to use their ticket support system as well which as far as I know is the only other way to remove funds.
So to all you lawyers out there is this Extortion or not?
This is clearly an extortion attempt. Even if you waived your right to sue them, it will not stand in court, I tell you.
If you submitted and they are still not unlocking your account then you need to contact a lawyer. Go ahead and shoot me an email at the address I posted in the OP.