Since my question from 6 days ago about the verification backlog remains unanswered/ignored by the cavirtex rep, does anyone else know what their management team is planning to do to catch up in a big way?  It seems to me that if you have as much backlog as they claim they do with the minimal human resources they have, why don't they go ahead and hire the additional staff needed (does anyone know if they're hiring, who to contact and where their office is located...not their UPS store, but actual office?).  Otherwise if they want to save money, why not outsource the verification task to another firm that's capable of completing it and do so asap?  
Dec 13 update:
Total number of verifications outstanding: 1326
Date range we are working on:Nov 27 Dec 2 2013
Number of staff working: 12 fulltime, 9 part-time
Verifications completed today: 59
Verifications missing info and put into waiting: 42
Outbound Phone Verification calls made: 120
Customer service tickets outstanding: 1106