This was a earlier post i made, i don,t know if anybody allready made contact with btc38




Maybe this helps, i found it on an other forum, how to contact them

btc38.com has 1 user on QQ that does English support. He's listed at "Tame" and his QQ # is: 46514171

How to contact btc38.com:
 
 
Download www.imqq.com (international client)
-Run the client
-Click the "+" sign
-Click People you may know
-Paste any of the QQ numbers without spaces
 
What time is it in China? https://www.google.c... is it in china
 
A total of 5 QQ contacts, all from btc38.com, label them as it is, so you do not get confused!
 
1 Customer Service QQ: 2790441779
Operations Contact QQ 2921757715
Technical Contact QQ 46514171
Trading Service QQ 2956403426 (This one, it doesn't accept your request right away)
User QQ group 114812341