I don't get the bashing of the OP's English. Less than 20% of the world's population speaks English. He posted sufficient information in broken English to be understood. Obviously the problem here is that they inadvertently sent bitcoin to a bitcoin cash address. 

Op the solution is simple, find the private keys for the address, bitcoin and cash use the same private keys. With that, you can access the funds in the bitcoin address. However, if you don't have the private keys for some reason, eg, an exchange address, that could pose a problem.