seriously crypto-trade, your information policy is straight up unprofessional.

first off every time I have a request of any kind (account recovery, share transfer) I have to send at least 5 messages in different channels (email, chat box, bitcointalk.org) before I even get ONE single answer. and usually this answer doesn't help me much. for example the last answer in this thread:

"I'm sorry for the delay to transfer last shares. I'm going to transfer ALL last shares before the november dividend, (should have been done it today but got some late on another stuff for CT, anyway will be done tonight or tomorrow morning). You will also be able to claim your missing dividend for october as your shares will have been transfered lately."

This was posted on december 8th, so more than a week has gone by and still my shares aren't in my portfolio... other people have posted since then who have the same problem as me.

Then you post news on your site saying "please stop repeated requests for the same in shoutbox.".
But why do you think you get all these requests? ever thought about giving the people some date or timeframe when to expect their shares or dividends? you basically give out no information at all and wonder why the people keep on bringing it up?

I mean all of the people waiting for their shares are SHAREHOLDERS in your company for god's sake... how could they have confidence in your service when they experience FIRST HAND how messed up your customer service and communication is?

PLEASE, start answering support requests and give the people some useful information instead of ignoring them.. things can't go on like this.