First I want to say that I respect your escrow service and I believe in fair competition in this field cause we only want to protect bitcoins users from fraudulent people cause we believe in bitcoin. (in fact I'm sure for my case, and I do believe that it's your case too)


It always depend on how escrow service manage the arbitration process. Here's the rules my escrow force to do once there's a dispute before going to arbitration process:

Step 4: Buyer Rejects the Merchandise
When the Buyer clicks on the dispute button the Buyer confirm that he didn't accept the merchandise, Buyer must inform the Seller that the Buyer has rejected the merchandise.

The Buyer has 7 days to ship the merchandise to the Seller's after they reject the merchandise or he automatically loose the dispute and bitcoins goes to the Seller address listed at BTCrow.com. The Buyer is responsible for paying the return shipping/insurance costs.

After the Buyer has shipped the merchandise, they must sign in to BTCrow.com and enter the shipping company and tracking information into the resolution center. Buyer must inform the Seller indicating that the merchandise has been shipped.

Upon delivery of the shipment, the Seller must accept or reject the returned merchandise within 5 days or he will loose the dispute and bitcoins, minus escrow fee, goes to the Buyer's address listed at BTCrow.com.

The Seller Accepts the Returned Merchandise
If the Seller accept the merchandise, or fails to accept or reject during the 5 days upon delivery, the Seller will have accepted the returned merchandise and bitcoins, minus escrow fee, goes to the Buyer's address listed at BTCrow.com.

The Seller Rejects the Returned Merchandise
If the Seller rejects the merchandise, the Seller must inform the Buyer via the Resolution Center indicating the decision to reject the returned merchandise. The transaction will be considered to be in mediation by BTCrow.com.

BTCrow.com will hold the funds in escrow until the dispute is resolved. BTCrow.com does not assist in dispute resolution. The Buyer and Seller are to come to a mutual agreement of terms within 30 days or start the arbitration process within 60 days.


In this case the buyer need to send back the package to the seller and the seller must confirm the package. If he reject the package, they must come to a mutual agreement. If after 30 days party didn't conclude an agreement then BTCrow start the arbitration process. In those case we only rely on proof and nothing else.

You still think the seller can ship an empty box or the inverse ? yeah you're right but that's why once buyer and seller first initiate a transaction the buyer must ask the seller to do a signature base package, so in this case if the buyer receive the package he have to verify the box and sign if he accept, or do not sign and the package will return to the seller. In that case it is very easy for the arbitration process (if people come to use it) to know exactly what's happen to he package.


The next thing will be integration of reshipping service: Buyer make escrow > Seller ship package to escrow > Escrow verify package > Escrow reship package to Buyer > Buyer receive package > Buyer release the funds.

So in this case will cost a lot more to the buyer but it will be strongly suggested for huge transactions.