yes but there are a lot of people who didn't get an answer at all. thats exactly my point. if you have a delay, say so and it's fine with everyone. but not saying anything at all and ignoring customer requests is just bad customer service. not everyone reads neotrix statements on bitcointalk... people who send support requests via email or contact form should get a response in a timely manner!
and what's this with "next to their ordinary job"... first off where do you get that from and second have you looked at the amount of bitcoins they have raised in their bitcoin IPO and how much $ this is? you're talking about this like it's their "hobby project" when it's clearly a business aiming to be profitable. and you don't get profitable (at least not for long) if you treat your customers like idiots.
and what's this with "next to their ordinary job"... first off where do you get that from and second have you looked at the amount of bitcoins they have raised in their bitcoin IPO and how much $ this is? you're talking about this like it's their "hobby project" when it's clearly a business aiming to be profitable. and you don't get profitable (at least not for long) if you treat your customers like idiots.
I think many of "bitcoin projects" are just one-man-business, which never assumed of this bitcoin boom so that "geek behind that project" are absolutely out of what's happening now, because they just don't know nothing about business, about customer service (I'm developer too and about many users I think that...I cant write it, everyone of them can read this
) and so. In fact I'm going to write a blogpost about this all, many ideas in my mind right now 