The thing is, there is nothing illegal in being delayed or having bad communications.
People should stop swinning the scam-bat at companies who so clearly aren't scammers.
Like I said before, the entire BTC hardware world is all about delays and bad communication. If you can't handle that, don't pre-order stuff and get overpriced products somewhere else.
I'm hoping it's not a scam. But the combination of the two things you mentioned are a recipe for disaster.
A delay in delivery with no response from the provider, where does that leave a customer?
It's not like there is no response, there is information, it's just all over the place (this forum)
In all honesty, I'd rather have a little less information so they focus on production than them spending hours and hours and hours on answering everybody's question "where is my order"