I put in an order several months ago for one of their fast hash platinum, ended up wiring little over $9,000. Pretty much after that they've gone silent. I tried to get several updates from them to see the status of the shipping, get assurances of delivery and nothing. Then out of luck i was able to get someone from sales on the phone sometime around thanksgiving weekend. They told me over the phone that they were going to have issues delivering on time as they were still in the manufacturing process.

At this point my first thought was well 1.5Terahash for nine grand isn’t going to make its ROI efficiently based on the current difficulty rate so I asked for a refund. They said yes to the refund but it's been well about 3 weeks since that, no one is answering my emails or tickets, no one answers the phone either (call screening maybe), but since then its been impossible. I am worried this might be a scam since they haven’t shipped, no one has seen their hardware (except from some press releases). And they don’t seem to be honouring their praised and very advertized refund policy either.

I find it hard to believe it takes 3 weeks to get a wire transfer setup to refund the money that was easily sent to them via the same method in around 2 days time when I purchased the order. I am happy to provide proof and transcripts.