My account has been disabled since October of last year, and this is after C-Cex pretty much stole thousands of dollars of crypto from my account before disabling it.

I've had an open ticket for several months, but C-Cex has pretty much been on "vacation" for half of those months until now.

Needless to say, this exchange is extremely unprofessional; just read through the hundreds of pages here to read the many horror stories that users have experienced throughout them.

It sounds to me like you won't be gaining access to your account any time soon, mate. Sorry for the bad news