I want to say that I have good experience dealing with this company, but now they compromised themselves as a financial company.
1. I ordered a debit card from Okpay and funded it with 5000$ (from 13000 total on my account). Cached out 4000$. 1000$ left untouched without possibility to cache out. ATM gives 0 balance.
2. Further funding of OKPay card is impossible because OKPay decided that my money were obtained by trading BTCBitcoin and thus I can't use their card to withdraw them. Having that they've never bothered rearranging this with their customers nor changing existing policies/TOS. This violates existing agreement between me and OKPay
3. Support never responds (see attached screenshot. In Russian but does it matter?)
4. Topics with complains about their QoS on their forums are removed shortly after being created. Some of folks can even comment in that kind of thread about the same situation
Summary: now I strongly recommend to stay away from OKPay in general and for operations related with BTCBitcoin in particular. You may end up without your money and without BTC's
Sorry OKPay, but I should warn folks to avoid dealing with you because there is no way for financial company to make business this way
UPDATE:
The bank was more helpful than OKPay and I was able to get the rest of my money from OKPay thanks God. No more penny for OKPay
1. I ordered a debit card from Okpay and funded it with 5000$ (from 13000 total on my account). Cached out 4000$. 1000$ left untouched without possibility to cache out. ATM gives 0 balance.
2. Further funding of OKPay card is impossible because OKPay decided that my money were obtained by trading BTCBitcoin and thus I can't use their card to withdraw them. Having that they've never bothered rearranging this with their customers nor changing existing policies/TOS. This violates existing agreement between me and OKPay
3. Support never responds (see attached screenshot. In Russian but does it matter?)
4. Topics with complains about their QoS on their forums are removed shortly after being created. Some of folks can even comment in that kind of thread about the same situation
Summary: now I strongly recommend to stay away from OKPay in general and for operations related with BTCBitcoin in particular. You may end up without your money and without BTC's
Sorry OKPay, but I should warn folks to avoid dealing with you because there is no way for financial company to make business this way
UPDATE:
The bank was more helpful than OKPay and I was able to get the rest of my money from OKPay thanks God. No more penny for OKPay