I totally agree also. I think they must reimburse all the BTC. We all know BTC is like cash. But, don't you give cash also to a bank and if they loose it is their loose, not yours?

This people has been untransparent in this whole issue and they take forever to answer mails.

The Bitcoins I loose where bought from them directly, so the obvious thing was to keep them in their wallet if I was going to keep them online, I kind of was nonsense to move them to another wallet. If I trusted them to buy is obvious I would trust them to keep them.

I have been exchanging emails with them and the last time they "amused" me with this line: "In your case having actually bought bitcoins from us, that is a little different. Not everyone bought bitcoins from us and many who did, moved those to an external wallet for safe keeping."

Don't you think that this a terrible sentence almost admiting that their wallet was not safe? I refer specifically to this: "...moved those to an external wallet for safe keeping", so that means keeping bitcoin with them was not safe and they knew it?
I find this outrageous!