Hmm, ive had a few problems and so have people I know in the forum..

I would be willing to bet that none of you have taken the time to contact support and just gotten ignored.
If you have, and can prove it, then I stand corrected.
But I sent a whiney, irritating email to them when their site was being slow. It didn't even deserve a response.
They replied anyways, 4 days later, profusely apologizing. I was already over it. But here they were, taking the time to reply anyways.
He said they had over 8,500 inbox requests to go through still ...
If you have proof that you've been "scammed" then you should all post your email chain and prove that nothing has been done, and your coins were stolen.
Just posting that its a scam with nothing backing it ..... the devil is in the details.