Well figured I'd post an update, after some more communication with cointerra (with many thanks to aerobatic as well for helping) they have made good on coming to a happy resolution for me.  I'm glad that they made it right, and will be paying for another order shortly.  Now to figure out how I'm going to power all these units I have headed my way.

I understand the units should be mountable as 4U rack mount units, but I guess most centers use rail systems?  How does one purchase the right rail?  May likely need to host a few at a dedicated center while we beef up our electrical and cooling infrastructure.