We fixed everything with the user
It's easy for you to say, but would you provide some proof of that, or ideally have the user themselves confirm that?
It's the typical scammer: pretending there's nothing wrong, hoping for another victim.
The receiving address is still empty. No surprise there.
Please publish the letter of guarantee, which pretty easily can be manipulated or faked.
Sorry, you're saying it is easy to spoof/fake PGP signed messages?
It kinda depends on his mood:
It is so funny, all of your replies you're trying to make us look bad and in the first opportunity you're jumping and accusing us.
Sure, let's ignore the signed message that proves 16 Bitcoin disappeared.
Please publish the letter of guarantee, which pretty easily can be manipulated or faked.
We generate digitally signed proof (Letter of Guarantee) for every order. So when you send us bitcoins to be mixed, you have a proof that incoming address has truly been generated by our server.

funny guy
if it is easily manipulated or faked, why would you use this signed message method as a "Letter of Guarantee" in the first place?
If the above statement by bitmixcoin.io is wrong and you still need someone to tag their account, forward the letter of guarantee to me.
Done! Please confirm here.
Little piece of advice here, btw: You are not building a strong image for your brand with the way you talk.
I'd expect something better from a public representative for a service supposedly trusted with several thousand btc each week.
It sounds just like any other busted scammer on this site.