We fixed everything with the user,
We haven't received those 16 bitcoins.
I don't get it. You fixed everything even thought you didn't receive 16 bitcoins. Nah, I still don't get it.
Did you or did you not receive 16 bitcoins from user?
They did, according to the letter of guarantee I have been forwarded.
I've verified said letter (was expecting a PGP, but apparently they only use bitcoin signed messages, meh),
and the deposit address signed in that letter has received a ~16
BTC transaction over a week before bitmixcoin.io claimed to NOT have received the btc.
I can confirm, the user deposited 16
BTC to an address signed by bitmixcoin.io and the funds have not yet reached to target destination also signed by bitmixcoin.io