Also does anyone know the name of a good crypto exchange US residents can use to help decentralize the american crypto market away from coinbase's attempts @ centralization btw?
Why not try localbitcoins? I think it is the best site to use in order to halt coinbase's attempt to centralize bitcoin trades there.
It is the first time that I hear complaints about Coinbase. I don't want to question the validity of these reports, but this does not mean fraud or scam.
If you go around and read sites that shows user reviews like
trustpilot,
reddit and
bittrust you will see lots of complaints about coinbase's services and most of those complaints have been posted there for a certain while so this shouldn't be your first time hearing complaints about it. Nevertheless, you are right that a customer or two complaining about their services doesn't instantly mean that it is a fraud.