I sent them 980 EUR on 04/12/2017 via SWIFT transfer with valid beneficiary parameter.
They have been keeping me on hold ever since. They cannot locate the money and keep asking me to be patient.
Its been 6 months now.
Is there a way for internationals to pressure cex.io other than support mails?
That is why I stay away from those exchanges which have shady activities complaint in the past. I only join those exchanges which have a clean history and have only positive reviews.
For you I will suggest that you pressurize them that you will complaint against them on FBI etc. Try to go to the scam accusation to complaint against them. when they will get a negative trust because of your accusation then they will hurry to solve your issue.