the one and only luck you will have with this site is when you will leave the exchange and go to some good exchange that offers a fine service even if it costs you your kyc.
learned this from many bad past experiences. stay away from cryptopia.
Cryptopia is definitely one of the lesser ranked altcoin exchanges you can access, however their CEO has just started using youtube as means of communicating for the platform, and hopefully this indicates a lot more effort in listening to users, and making cryptopia a professional platform for traders rather than the current NSFW-ridden chat, mostly spurred on by moderators.
I am minimizing my exposure to cryptopia, but will be unlikely to remove it from my bot entirely, unless current state worsens.