I sent them 980 EUR on 04/12/2017 via SWIFT transfer with valid beneficiary parameter.
They have been keeping me on hold ever since. They cannot locate the money and keep asking me to be patient.
Its been 6 months now.
Is there a way for internationals to pressure cex.io other than support mails?
Dear snortlax,
Please accept our apologies for all the inconveniences the issue might have caused you.
Kindly be informed that CEX.IO doesnt use its own bank accounts. Instead, we are using the services of licensed financial institutions in order to process transfers. And since the nature of cryptocurrency is still an unregulated feature within the bank industry and a payment should go through several financial institutions to be processed and delivered to us, delays or some issues may occur on its way.
But you are totally right - it shouldn't take that long. In order to look more deeply into your particular case and speed up the process of resolution, kindly provide your user ID. We would be glad to help you.
Looking forward to hearing from you soon.