I too have sent in numerous requests and ticket numbers, I have even had a few responses from BigVern.

He fixed my first negative balance issue about three weeks ago, but then  started trading again and the negative balance issue arose again after 24 hours.

The most disconcerting part is in the past two weeks I haven`t been trading, YET, my balances continue to change. Once this random balance issue has been reported all responses went silent, all responses have gone unanswered and or had the ticket closed.

Something is going on behind the scenes which is not being said.

It will be a while before I start using the site again regularly.

My experience.