2. Customers should be treated with much more respect. Stop calling them "whales" and that kind of things. You are doing exactly the opposite of what "serious" casinos do, specially brick and mortar ones. Customers must feel comfortable betting at Just Dice. We have to try to make them feel good even when they lose, so it's more likely that they come back. People don't like feeling stupid.
this could be addressed somewhat with separate chats. one for investors only, one for big gamblers, one for anyone, who knows what else.
Exactly. Look at a normal casino. The owners discussing with the players about the investments? An owner asking a sheikh not to play anymore because he fears he could win too much? Thats so completely stupid.
Investors and players has to be divided. It has to be a player experience for players and an investors experience for investors. That really shouldnt be discussed in one thread or chat. The more when some scary investors are able to crush the investment for all investors because they are, sorry, stupid enough to tell players to stop playing and even can convince the site owner to set the website to mathematically suboptimal settings.
Such things REALLY shouldnt happen. That has to change.