Just import the grade in Windows wallet and money was there, excellent support from limo team, and all this community, please those whom replied this thread pm btw address 
So did the Lumi Support Team solved the issue or not? I am curious to what went wrong with your transaction? Because I am guessing that it is related to their wallet software rather than the transaction itself. I remembered that I have a similar issue before and it was due to an outdated wallet app my transaction was successful yet it is not showing an updated balance also my app's version was not supported by the provider anymore.