Hi, I didn't go on my account for like 3 months and today when I tried to log in I learned that my account was disable. So I filed a request but as it never happened to me before I'm currently freaking out a little bit !!! and wanted to know if anyone knew the timelapse that it usually takes to get a solution knowing that I used a Yubikey as a 2FA if it can help somehow ?
Hi chris100x1. Account access tickets should be resolved fairly quickly, but we require some information from you. If you haven't yet, please open a ticket explaining the situation
here and escalate that ticket using
/forms/2VolutBY6HBGJRRA3]this form. Thanks for reaching out and please let us know if you need anything else.
Thanks for your reply. However the support team just resolve the situation so as you said it was quick and I will not have to escalate my ticket. Nonetheless, thanks for the advice and your reactivity.