This is a plain lie Septimus, either by you, or by the support team towards our informant. The support team claimed that no trades took place on both dates. and our informant has evidence that his open positions in those peaks were not closed. Furhtermore Kraken denied closing his position with the argument that no trades took place in those peaks.

So, either you are lying here in the forum, or the customers support is lying towards our informant. Neither of the possibilities looks well septimus.

If you want we can post screenshots showing the peaks and the non traded positions including the indications which clearly show the positions were opened
before the peak.