Out of 6 nov jupiters, I now have 3 dead moduals, and a completely dead Jupiter. RMA is pretty fast... but Ill be down almost $1k in shipping by the time this is done. Seriously thinking about just chaging back the dead one... Not worth it after 2 weeks dead then another 3 weeks in RMA.
They make you pay for shipping?
$100 per module back to sweden for each, then they want me to ship the entire Jupiter back that wont work. I don't even have RMA numbers for the last module yet.
Hm, I never knew they segregate customers like that. All I know is that us people in Europe don't pay for return shipping.
Have you asked them about this?
from them:
"We can see that there is an issue with your whole miner.
Please write in large writing on the box RMA 131223-08 and send the entire miner back to the following address:
KnCMiner
Birger Jarlsgatan 33
11145 Stockholm
Sweden
The shipping cost to us will need to be paid by customer and we will pay for the shipping cost back. Please declare value as 1000 US dollar."
And In the past I asked- never answered. Not only do they want me to pay return shipping, but also to undermark the customs. Pretty sure its illegal to do that... not happy with a establish company asking me to do that.