Quote from: ErgoOne on July 29, 2011, 08:10:51 PM

Chris, the problem isn't just with Thunderbird. I verified that the same issue comes up with several other email clients as well. One of them was the standard Macintosh email client; my husband has a Mac Pro and I tested with it. Only certain webmail clients display your emails as rendered HTML.

Outside auditing of your site is a good thing. Frankly, from my experience, it has probably saved your bacon more than once because the people who are designing, coding, and managing the web site show every sign of not knowing how to do this kind of work. Sad

You *really* need to get some more experienced developers ASAP.

I'm a technical writer by profession, but also do a lot of QA as part of my job. I work for a Fortune 500 company, in the division that provides security "solutions" (I HATE that term) for protecting customer-facing web portals for companies and organizations that have high security needs, such as banks and financial institutions. The technical side of your business is exactly the sort of thing that I spend most of my working day understanding, documenting, and figuring out how to protect. (As in -- write use cases for.)

I'm not hostile to Paxum. Nor do I think Paxum is trying to defraud anybody; I see no sign of that at all. What I do see is a sign of lack of sufficient experience in designing and managing secure web sites. You *MUST* get people in there who know how to handle the types of security required for a financial institution.

Regarding the Email issue - again we have never heard of this before at all. I will have a tech look at it but to be honest this seems to be a very isolated incident.If this was a common issue i'd assume we would of been made aware of this when we first launched and had 1000's of accounts created in a matter of days.

I appreciate your feedback and we do take it all in and discuss it and always improving our services.

If you would like to email me any more specifics to this that may not be for the public eye to see shoot me an email chris@paxum.com - and we can get this all sorted with our tech guys

Regards

Chris