Ops should reimburse users, but only partially - if someone is too stupid to leave 0.5+ BTC on pool ran by two (doesn´t matter how honest) guys, where no one can expect robust security platform, deserves nothing more than loose it. During 6 months of mining I lost coins in various scams (Unocs, Orbit Coin, PhenixEx..) and I learned one thing - You are on enemy territory and if You loose, it was by your mistake so blame no one but You.

aTriz and nearmiss did great job here, so stop complain and try to be supportive.