My Jala ordered@7ghs is running at > 50% error rate with 6 ghs and your support tells me to send it back at my costs (germany - usa) to get it repaired, knowing that my shipping costs will just make things even worse.
When I ordered you said new orders will be shipped in 2 months. After 6 months you shipped mine, finally. No need to say anything more.
And since you haven't returned it for RMA, you're what Josh considers "a happy customer". BFL has *a lot* of "happy customers".