What Happened::
I've sent them 970 EUR via SWIFT on 4 December 2017.It was never processed into my balance. They cannot find it ever since. I have contacted with support and all they offer is more apologies. It has been nearly 7 months now.
ID
up111563346
@CEX.IO I want full refund+7 months of %1.55 interest+ 30 EUR SWIFT expenditure back. Then never to ever hear from you again.
Proof of payment:: This is MT-103 form they asked me to provide.
Later they asked me to ask my bank for a refund. Their beneficiary rejected. Proof:
Additional notes::
I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility.
Besides, money is the easiest thing to track in the world unless there are shady things going on (Their "third party" bank or themselves). while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes. Even a chimpanzee could have solved a customer ticket by now.
If you are another victim and they provide a website in your language you can file a FRAUD/SCAM complaint to your local police department or tech crimes department.
Finally DON'T send them anything other than coins. it seems only thing they hold on to and manage to do is their crypto market.
I've sent them 970 EUR via SWIFT on 4 December 2017.It was never processed into my balance. They cannot find it ever since. I have contacted with support and all they offer is more apologies. It has been nearly 7 months now.
ID
up111563346
@CEX.IO I want full refund+7 months of %1.55 interest+ 30 EUR SWIFT expenditure back. Then never to ever hear from you again.
Proof of payment:: This is MT-103 form they asked me to provide.
Later they asked me to ask my bank for a refund. Their beneficiary rejected. Proof:
Additional notes::
I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility.
Besides, money is the easiest thing to track in the world unless there are shady things going on (Their "third party" bank or themselves). while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes. Even a chimpanzee could have solved a customer ticket by now.
If you are another victim and they provide a website in your language you can file a FRAUD/SCAM complaint to your local police department or tech crimes department.
Finally DON'T send them anything other than coins. it seems only thing they hold on to and manage to do is their crypto market.
Dear snortlax,
Thank you for the information provided.
We completely understand your frustration on this matter and you are totally right - it shouldn't take that long.
Let me emphasize that CEX.IO is fully registered legal company. It is absolutely excluded that we are trying to scam you. Your money won't be lost in any case. All our users always receive their funds. And the resolution of this issue is the matter of time.
Please rest assured that we spare no effort to resolve it as soon as possible. We are in close contact with our financial partner and do our best to speed up the process of investigation. We have made several inquiries about the issue and currently we are expecting the resolution from their side. If only everything depended on us, we would have fixed this much sooner.
Our Finance Team will inform you immediately once there is an update.
Please accept our apologies for all the inconveniences the issue might have caused you.