Quite disappointed in this casino, on July 2nd i deposited and played through the required amount for my 25 free spins on burning flame.

Spoke with support the next day they said there is a technical glitch preventing them from adding free spins.
Spoke with 3 support reps and each confirmed i earned the spins and that they would be deposited within 24 hrs.

Login today and get a msg stating I didnt get my spins. I ask support about it and all the will tell me is im not eligible now.

Love of god it was a 10mbtc play through ie not a large amount. I played through 8 mbtc and won 11 mbtc then played that down to 8 mbtc again.

How am i not eligible?

This promo ,

https://bitcasino.io/promotions/the-world-cup-week-2

This game i played,

https://bitcasino.io/casino/video-slots/football-superstar