To be honest, dev team members are not very active in this thread, but you can contact with them in any moment via Telegram:
https://t.me/farmatrustI think that admins are active there 24/7

They are very professional, so don't worry, im sure your issue will be resolved quick.
They should hire some SMM or community manager. I understand that the team should develop the project, not chat in messengers but community communication is very important