And 3% fee out of 2500TH/s are not enough for that?
Here's a very simple calculation: 3% is 75TH/s, which is around 32BTC a day.
Still not enough for better customer support?
BTC Guild is as good as it gets. That's why the hashrate is here.
Remember he has to keep a slushpool of BTC for bad luck streaks on PPS. That money doesn't come from nowhere.
I'm sure the daily hosting fees aren't small either.
M
With a 5% fee on PPS the bad luck is not so bad

What I am saying is that with the amount of income the owner receive he can absolutely afford a dedicated customer support and still continue to be filthy rich.
Your post sounds like: after he pays his hosting and PPS bad luck he barely has something left, which can't be further from the truth.