But that is not the point - the point was that a pool that has 2.5PH/s speed and is charging a minimum of 3% fee should provide a good and timely customer support.
I had a question above, that remained unanswered, so I will forward it to the pool email, so let's see if it get answered in a timely manner.
It's a point that no one else has agreed with so far.

I don't believe there is a contract somewhere that says for 3% you guaranteed to get a response to password problems within a certain period of time. In fact, I don't think there's a contract anywhere that guarantees anything. Such is the nature of mining pools.
M