All emails have now been answered.  The oldest one was from Christmas Eve (at night), which was not even 48 hours old.  Many emails were answered on Christmas Eve, Christmas Day, and this morning while I was still away, if they did not require me to access the database to verify account information.  Some were not answered over the holidays because they were not important enough to require immediate response on the only holiday I've taken the entire year, but they have been answered now.

BTC Guild has no support staff for one simple reason:  I do not trust ANYBODY with ANY access to account information.  I will not be paying a support staff if all they can answer are general questions that are answered on the support page or Bitcoin wiki.  And I will also not be hiring a support staff if it means they need access to user records to do their job.  I would rather spend 12-16 hours per day working on the pool alone than take the risk of letting anybody else near the database records.


EDIT:  Heavily modified due to being written after a 9 hour car drive in bad traffic.