Well, if users receive their payment, then what are they scammers? Maybe they just have no one to answer our questions here. They do not have enough people to monitor the forum.
Because some of us aren't, and the pool doesn't reply to email, private messages, or even messages on this thread (other than to say "I can help you" and then not respond). It may just be lack of time, I wouldn't go so far as to say scam, but since I've had funds sitting in their pool for more than two weeks now, mentioned it several times here, email, and private messages, and the only response I seem to get is "Use Telegram" (an app that has documented security concerns and I am unable to use) or "I can help you" and then no reply to any form of communication, and this IS the official pool of the coin it's at the very least a bit frustrating and not particularly confidence building in the future of it...