I consider myself one of the lucky ones - I got 1 order and on my second I got a refund... I am happy with that given that I was being told nothing as to where my (supposedly shipped twice) order actually was. This guy claims he does not treat customers like sh*t... But as always people should be judged by their actions (or lack of) and not by their words... The reality is that I am made to feel as though I have done something wrong by asking for a refund if he could not give me an update - which is a perfectly fair request given that he claims to have shipped my second order not once but twice... Given the speed of the refund and the fact that nothing ever arrived for the second order it is obviously clear that despite his claims to UPS Express at his expense - in fact I was  being lied to... Then he has the nerve to say that my account with him has been cancelled and he is not taking any more orders from me... LOL! As if I am likely to to want to place any more orders with someone like this! Still I guess that is one thing we do agree on...

Melb