Just to know, I attempted to withdraw few days ago, the withdrawal was cancelled with a message stating that I have violated the terms and the account is blocked. Of course this is not true, I never violated the terms and the account is not blocked (claims from faucets still goes into it and i can login without problems). The money were not given back so as of now they stole about 40 dollars from my account.
To be honest, I did another withdraw in january and all went well.
Maybe they loose too much with the tokens that have to get the money back somehow.