Disclaimer: I am not a paid employee of HashFast but was instead selected to answer questions for them here on bitcointalk -- so please don't emit venom in my direction.
I am a little confused on your role here, you are not an employee and was not authorized to say anything yet you state you are "Hashfast Bitcointalk Support" how exactly does that work, especially with matters like this where you and/or Hashfast could get in Legal trouble for speaking out of turn. I am frankly more worried about you since it would be easy to roll you under the bus.