You have been permanently banned. They always give that answer "contact if you think it's a mistake" and you'll never get a response.
You should know that if you don't change these things listed below, they will know it's you again.
IP address (your internet identifying parking place)
Network hardware mac address (Network interface card - WiFi, Cabled, Modem, etc)
Login information (email address)
Wallet address (DASH, BTC, LTC, whatever) SENT TO PRIVATE WALLET - NOT ANOTHER ONLINE WALLET.
Machine name (your computer's name on a network)
Browser Information (google "what can websites see from my browser") you'll understand.
There's no getting your money back. It's gone. If you want to still earn, take out at the bare minimums and play the odds. Keep your head low, no emails complaining about anything, farm those faucets and withdrawal. Expect not to ever get the withdrawals and only rejoice when they're in your private wallet.