When can I withdraw my bonus? The deposit bonus up to 10k from before? These tokens are non-withdrawable as stated
The bonus will not be available for withdrawal. This only increases the number of tokens available for voting. This will allow you to receive more rewards for the correct forecast.
Maybe this person didn't read the terms and conditions before making deposit during that promo. Sometimes it create problem when people take action on that kind of promo where it come with only non-withdraw status and recently this will happen on ongoing promo to predict on both semifinals of world cup.