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As for the ticket and whether it is solved or not at this time, that would need to be addressed in the ticket. It's at a specialized team at the moment because we take legal threats and market manipulation accusations very seriously. Any further communication from us will be through that ticket. Thanks for understanding....
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Our informant is still waiting for an answer, so much for taking this issue serious. The last email he got was more than 3 weeks ago.
Furthermore, as long as the data shows these peaks/dips every customer must assume that these peaks are real. Especially when Kraken does not issue an official statement that warns ALL its customers about these occurrences. Therefore, claiming refunds and/or compensation is more than justified.