Dear carlosgeorge,
Thank you for your comment.

Let me assure you, that our exchange is a legal licensed company working in the UK jurisdiction and complying with the highest finance security standards. For more information please get acquainted with our Legal and Security information: https://cex.io/legal-security

Kindly note, that card withdrawals processing takes up to 3 banking days and status "Compleated" in your transactions history means that the concerned withdrawal was successfully processed on our side and went to a card payments provider for further actions.

In order to be more specific about your concern, please provide us with your user ID so we can identify your account and check your recent withdrawals or send an appropriate request to our General Support team, which is working for our user's convenience 24/7, via Help Cente: https://support.cex.io/hc/en-us/requests/new

Looking forward to your reply.